Emergency

Contacts

Emergency contacts are listed at the top of the Contacts Page.

General Emergency Instructions

For medical emergencies, fire, suspicious activity, or police incidents: Call 911 and provide specific details including address, name, suite number, and contact phone.

For non-fire/earthquake emergencies:

• Determine cause and shut off supply valve/tap/breaker if applicable
• Clean up immediate damage if safe
• Determine if emergency repairs are needed
• Contact the Tribe emergency hotline at 604-635-5000

Flooding

In the Event of a Flood or Water Leak

• When a leak, burst pipe, or sprinkler activation occurs, call the Tribe emergency hotline immediately at 604-635-5000, at any time of the day or night
• Do not touch electrical wires, appliances, or devices
• Flood barriers are located in the stairwells — use the barriers to direct running water over balconies or into the stairwells. Do all you can to prevent water from entering the elevator shaft
• If you see a water stain or leak anywhere in the building, report it to the Tribe emergency hotline immediately

Fire Safety

Summary of Actions

Upon discovering a fire:

• Leave fire area immediately and close doors
• Sound alarm
• Call 911
• Use nearest exit
• Avoid elevators

Upon hearing the alarm:

• Leave building via nearest exit
• Close door behind you

Muster Point: Gather on the sidewalk to the south of the building main entrance.

Prevention

The most common cause of fire is unattended cooking and the most common area of origin is the kitchen.

Critical guidelines:

• Never extinguish oil fires with water
• Maintain lint traps and ventilation
• Store greasy rags in proper safety containers
• Use ashtrays when smoking
• Keep fire extinguishers in kitchen (not beside stove)
• Don’t disable smoke alarms
• Keep a multipurpose fire extinguisher in your unit
• Maintain duct tape for emergency use

To Go or To Stay?

Usually, the best thing to do is leave the building as soon as possible.

When to stay in your suite:

• Smoke encountered in corridor
• Smoke in exit stairs
• Fire department instructs you to remain
• Physical inability to use stairs

If you must stay — smoke protection actions:

• Use duct tape (masking tape may also be effective) to seal cracks around the door
• Place wet towels at base of door
• Seal vents and air ducts
• Keep low to the floor where the air is cleaner
• Move to balcony if available with phone and warm clothing
• Open windows for fresh air if needed

In-Suite Silence Switch

The in-suite silence switch is for voluntary use. Depress for 3–5 seconds; it silences for approximately 10 minutes. It does not silence smoke alarms.

Fire Extinguishment

Only after ensuring that the alarm has been raised and the Fire Department notified should experienced persons attempt to extinguish small fires.

Earthquake

What You Need to Know

• You are self-reliant during earthquakes
• No food, water, or blankets are stored on property
• Gas may not shut off automatically
• No alternate housing is arranged
• Communication may be unavailable
• Personal property is not insured by strata
• Strata insurance has a 15% deductible (about $6 million)
• No government financial assistance is available

During an Earthquake

1. The major danger is getting hit by falling objects and glass
2. The Quantum tower is strong — it is safer to stay inside the building
3. Pull over if driving (except on bridges/tunnels); stay in car
4. Avoid windows, heavy furniture, appliances, bookcases, kitchen
5. DROP, COVER, and HOLD! — Drop under sturdy furniture (table, chair, desk), protect your head, hold on to furniture
6. Wait 60 seconds after shaking stops
7. Check for unstable objects
8. Evacuate immediately if you smell gas
9. Know shutoff valve locations
10. If water stops: don’t flush the toilet (tape the handle to prevent flushing) and use toilet tank water with 9 drops of bleach
11. Anticipate aftershocks; monitor radio/TV